Policies at Christmas Dreaming
In today’s online shopping market, we believe transparency is important. That’s why we’ve clearly outlined all of our store policies below. Please feel free to reach out with any questions.
This policy has been developed in accordance with the Data Protection Act 2018 and sets out how The Christmas Dreaming Company Ltd (herein referred to as Christmas Dreaming) will manage your personal information.
When using this website you have a right to expect your personal information to be treated in strict confidence. It is Christmas Dreaming’s responsibility to ensure that all personal information is managed in accordance with the Data Protection Act 2018 and this will be done by lawful use of your information to fulfil sales contracts and when we issue marketing communications.
Christmas Dreaming will collect information from you in the following ways:-
When you place an order via the website your information will be used for payment processing and delivery purposes.
When you subscribe to receive updates from Christmas Dreaming your information will be used to send you those updates.
If you contact us via the website we will use your information to reply to your contact request.
Christmas Dreaming will never sell or freely share your personal information with any third party.
Christmas Dreaming will retain your personal information for the purposes of marketing information unless you inform us that you no longer wish to receive that information.
You have a right to a copy of any information we hold about you and should you require this please contact email@example.com.
Further information can be obtained from www.ICO.org.uk.
Updated 25th October 2018.
Website managed by The Christmas Dreaming Company Ltd.
Shipping and Delivery
Normal Delivery guidelines.
We aim to despatch your order within 3 business days for standard delivery orders.
Priority orders will be despatched the same day for orders received before 12:00 and can be selected on checkout.
Priority orders received after 12:00 on a Friday will be despatched on the next business day.
If there is a delay to your order we will contact and advise you by telephone or email if provided. Our products are shipped from different warehouses around the UK using Royal Mail and courier services. Christmas Dreaming Ltd is not resonsible for any delays once your order is in transit but will do everything it can to help expedite the delivery of any order that may be delayed in transit.
Shipping is calculated on total order weight.
Shipping is automatically calculated and added for UK Mainland, British Isles, Northern Ireland, Channel Islands and some European countries. Please contact us for delivery prices to other countries before placing your order.
Switzerland incurs a £25 customs charge added automatically as a handling charge.
We hope you will be delighted with your purchase. However, if you are not satisfied you can return the product to us for a full refund within 14 days.
Damaged or Faulty Item
If the item is faulty or damaged upon receipt please contact us via the website with your order number, details of the fault and whether you require a replacement or a refund. If possible please also provide us with a clear photograph showing any fault or damage. We will then either replace the item or issue a refund to the original card used for the purchase.
Change of Mind
If you simply change your mind and wish to return the item please contact us via our website within 14 days of the order date and we will issue a returns code to you. Upon receipt of the returns code please return the item unused and in its original packaging ensuring the item is received by us within 14 days from the date the returns code was issued.
We recommend using secure delivery involving a signature for returns as we are not responsible for items lost in transit.
You are responsible for paying your own postage costs to return the item to us.
We reserve the right to reject any returns or exchanges that do not meet these conditions.
All sales via this website are undertaken in England and these Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.